Senior Director, Customer Success Management
Core
Lead the Canadian customer success function to ensure clients experience maximum value and satisfaction from SimCorp's financial technology solutions.
Role type
Senior Director, Customer Success Management
Builds
Client relationships, retention, and long-term business growth for SimCorp's financial clients
Domain
FinTech / Investment Management
Deliverable
client delivery
Required skills
Team leadership, strategy execution, executive relationship management, customer expansion/upselling, cross-functional collaboration, health metrics analysis, escalation management, thought leadership, data analysis, talent mentoring
Preferred skills
15+ years team management experience, financial sector exposure, complex sales navigation, global client base strategy, enterprise-scale growth driving, senior executive engagement, analytical decision-making, complex issue resolution, coaching mindset, on-site presence
Technologies
Customer health metrics tools, KPI dashboards
Responsibilities
Develop and execute Canadian customer success strategy, lead senior customer success managers, build relationships with key client executives, identify expansion/upselling opportunities, collaborate with internal teams, monitor customer health metrics, manage high-level escalations, provide thought leadership to senior leadership, analyze customer feedback, report on KPIs, mentor leadership talent, improve customer success processes
Seniority
Senior Director, hands-on IC with team leadership
