Senior Manager, Global Support
Core
Leading and shaping global support operations to ensure operational excellence, client satisfaction, and continuous improvement for financial clients.
Role type
Senior Manager, Global Support
Builds
Global support organization and client experience
Domain
FinTech / Investment Management
Deliverable
client delivery
Required skills
Global team leadership, client escalation management, service level agreement (SLA) oversight, budget and staffing planning, process optimization, strategic alignment, performance metrics analysis
Preferred skills
Multi-regional support experience, stakeholder engagement, mentoring support leaders, direct involvement in critical client cases
Technologies
N/A
Responsibilities
Lead global support function across regions, define and execute support strategies, own escalated client issues, manage and mentor support teams, align support objectives with business goals, monitor and report on performance metrics, build relationships with key clients, drive process improvement initiatives
Seniority
Senior, hands-on leadership with direct client involvement
