Wertpapierspezialist - Service Desk
Core
Central service desk hub handling operational inquiries and coordinating between clients and Avaloq's backoffice units to ensure service delivery and client satisfaction.
Role type
Service Desk Specialist (Financial Services Operations)
Builds
Operational services and client support for wealth management technology clients
Domain
Financial Technology / Wealth Management
Deliverable
client delivery
Required skills
Bank product knowledge, MS Office 365 proficiency, German (fluent), English (good), report creation, SLA management
Preferred skills
Prior Service Desk experience
Responsibilities
Process and coordinate client inquiries regarding operational processes, ensure service fulfillment and problem management within SLAs, maintain client relationships, create management reports and capture monthly billing information
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