Customer Operations Specialist (Polish & English)
Core
Managing customer orders, claims, and operational processes for a global medical device company, serving healthcare professionals and optical salons.
Role type
Customer Operations Specialist (Order Management)
Builds
Order fulfillment, invoice corrections, and customer service workflows for Vision Care products.
Domain
Medical devices / Healthcare / Optical industry
Required skills
Order management, SAP ERP, Service Cloud, invoice correction, data analysis, supplier coordination, claims processing
Preferred skills
Experience with optical salons or medical clients, sales and warehouse processes
Technologies
SAP, Service Cloud, Business Intelligence (BI)
Responsibilities
Handling customer orders via phone and email, coordinating with sales/marketing/finance teams, managing warehouse deliveries, processing claims and complaints, issuing invoice corrections, preparing reports and data analysis.
Seniority
Mid-level, hands-on IC