Senior Manager, Organizational Change Management (OCM) and Customer Experience
Core
Lead end-to-end user experience, training, and organizational change management for Alcon's Create-to-Make (C2M) platforms (Teamcenter, Opcenter, Polarion, Veeva RIM) to ensure adoption and support across global operations.
Role type
Senior Manager, Organizational Change Management and Customer Experience
Builds
User adoption strategies, training curricula, support models, and communication campaigns for C2M platforms
Domain
Life Sciences / Manufacturing / Enterprise Software Platforms
Required skills
Organizational change management, training program design and delivery, stakeholder engagement, support operations management, project execution, cross-functional leadership
Preferred skills
Prosci/ADKAR certification, ITSM governance, release management, Digital Adoption Platforms, regulated industry experience
Technologies
Teamcenter, Opcenter, Polarion, Veeva RIM, ServiceNow, WalkMe
Responsibilities
Design and deliver comprehensive training programs and assessments; influence front-line support models and define SLAs; execute OCM activities for platform enhancements; manage distributed teams and vendor contractors; set strategy for end-user communications and adoption campaigns.
Seniority
Senior Manager, hands-on leadership
