Sr. Associate I, Field Technical Service Engineering - Surgical
Core
Install, configure, integrate, and troubleshoot network-connected ophthalmic devices and digital service solutions for customers.
Role type
Senior Field Technical Service Engineer (IoT/Connected Devices)
Builds
Connected ophthalmic equipment and digital service solutions
Domain
Healthcare / Ophthalmic Devices / IoT
Deliverable
product features
Required skills
Network integration, cloud connectivity, remote monitoring, hardware troubleshooting, software troubleshooting, cybersecurity compliance, customer training, digital workflow implementation
Preferred skills
Experience with product launches, software updates, digital transformation initiatives
Technologies
Network-connected ophthalmic devices, cloud platforms, remote monitoring systems
Responsibilities
Install and configure connected ophthalmic equipment and digital applications; Support network integration, cloud connectivity, and remote monitoring capabilities; Partner with customer IT departments to ensure successful device connectivity and cybersecurity compliance; Troubleshoot hardware, software, and network-related issues; Train customers and field teams on digital workflows and connected technologies; Support product launches, upgrades, software updates, and digital transformation initiatives
Seniority
Mid-level, hands-on IC