Senior Manager ServiceNow Platform
Core
Own ServiceNow product strategy, roadmap, governance, and delivery across ITSM, ITOM, CMDB, HRSD, and workflow investments to maximize business value.
Role type
Senior Manager, ServiceNow Platform
Builds
Enterprise IT service management and operations platform capabilities
Domain
Enterprise IT / Service Management
Required skills
ServiceNow platform strategy, roadmap planning, ITSM/ITOM/CMDB governance, Agile/Scrum, stakeholder management, vendor/partner management, executive reporting, release management
Preferred skills
ITIL Managing Professional, PMP, ITIL 4 Foundation, ServiceNow CSA
Technologies
ServiceNow, ITIL, Agile, Scrum
Responsibilities
Define platform vision and roadmap; lead product team and manage backlog; partner with architects on technical feasibility; manage release cadence and upgrades; report KPIs and risks to executives; evaluate new use cases with business stakeholders; manage third-party implementation partners
Seniority
Senior, hands-on IC