Warranty Operations Specialist
Core
Manage day-to-day warranty activities including claim validation, entitlement checks, product registration corrections, and replacement administration for forest, park, garden, and construction care products.
Role type
Warranty Operations Specialist (Shared Services)
Builds
Warranty operations processes and tools for Husqvarna's European markets
Domain
Manufacturing / After-sales / Shared Services
Deliverable
client delivery
Required skills
Claims management, warranty entitlement validation, product registration administration, process improvement, cross-functional collaboration, ticket management
Preferred skills
Customer service experience, aftersales experience, order administration experience, knowledge of other European languages
Technologies
Ticketing systems, warranty management systems
Responsibilities
Review and validate warranty claims, support customer type and warranty entitlement validation, handle product registration corrections and requests, support product replacement administration, investigate and resolve operational cases with European colleagues, identify process gaps and suggest improvements, support the introduction of new warranty processes and automation
Seniority
Individual Contributor, early team member