Technology Manager
Core
Managing the stability, security, and continuous improvement of the North American CRM Platform & Integrated Solutions, serving as the critical link between customers, technical integrations, and business needs.
Role type
Senior IC Technology Manager (Platform & Solutions)
Builds
Stable, secure, and cost-effective CRM platforms (Core, Sales, Marketing) and integrated solutions (IVR, B2B, APIs)
Domain
Enterprise CRM, IT Service Management, Cloud Modernization
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise CRM administration (Salesforce, Dynamics, SAP), ITIL Incident/Problem/Change Management, Cloud modernization, API/Middleware integration, Deployment planning, Risk management, Budgeting, Technical roadmap planning
Preferred skills
Microsoft technologies (Azure, Entra ID, Intune, Power Platform), System architecture review
Technologies
Salesforce, Microsoft Dynamics, SAP CRM, Azure, Entra ID, Intune, Power Platform, IVR, APIs, Middleware
Responsibilities
Ensure end-to-end health and performance of applications/infrastructure; Lead Incident, Problem, and Change Management processes; Oversee upgrades, patches, and deployment planning; Coordinate modernization initiatives; Provide expert input on prioritization and budgeting; Ensure adherence to security standards and compliance frameworks; Act as central coordination point among teams and stakeholders
Seniority
Senior, hands-on IC with strategic business engagement