Systems Administrator - CRM (Salesforce)
Core
Provide technical leadership for the globally deployed Salesforce CRM and marketing automation ecosystem, ensuring platform security, scalability, and alignment with digital transformation goals.
Role type
Senior Salesforce Administrator (Enterprise Scale)
Builds
Global Salesforce platform supporting 2,000+ users across Customer Service, Cultural Engagement, IELTS, English Teaching, and Legal functions.
Domain
International cultural relations and education
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce platform administration (multi-cloud), Flow Builder automation, Salesforce integrations (Azure AD SSO/MFA, REST/SOAP APIs), Salesforce data management (Data Loader, SOQL, deduplication), release management (sandbox strategy, CI/CD), ITSM support (ServiceNow)
Preferred skills
Agentic AI, HubSpot reporting, Azure Synapse/Power BI integration, Salesforce Einstein AI features, Apex code review
Technologies
Salesforce (Sales Cloud, Service Cloud, Unlimited Edition), Flow Builder, Azure AD, HubSpot, ServiceNow, Data Loader, Demand Tools
Responsibilities
Own day-to-day administration, configuration, and governance of the global Salesforce platform; act as technical escalation point for root cause analysis; manage sandbox environments, release cycles, and change management; lead administration of Salesforce integrations and automation capabilities; partner with stakeholders to translate requirements into scalable solutions; report on platform health and performance.
Seniority
Senior, hands-on IC