Customer Sales Advisor
Core
Handle inbound calls to sell new breakdown cover, manage renewals, and retain customers by addressing objections and matching them with appropriate insurance levels.
Role type
Customer Sales Advisor (Contact Centre)
Builds
Breakdown cover policies and retention solutions for Aviva customers
Domain
Insurance / Automotive
Deliverable
product features
Required skills
Sales experience, objection handling, retention strategies, active listening, cross-selling, IT proficiency
Preferred skills
Previous contact centre experience, persuasive communication
Responsibilities
Identify sales opportunities during customer interactions, process new sales and policy upgrades, manage cancellations, meet sales and retention targets
Seniority
Individual Contributor
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