Patient Access, Patient Financial Advocate on ChildBirth Center, 32 hours/pp, evenings, weekends and Holiday rotation
Core
Primary contact for patient billing inquiries, customer service, and financial assistance needs, acting as a liaison between patients, providers, and payers for post-care account resolution.
Role type
Patient Financial Advocate
Builds
Resolved patient accounts and financial assistance approvals
Domain
Healthcare billing and patient financial services
Deliverable
client delivery
Required skills
Patient billing procedures, insurance regulations, financial assistance application processing, payment plan setup, multi-channel communication (phone, email, walk-in), EOB explanation
Preferred skills
1-2 years experience in healthcare patient billing and account payment procedures
Technologies
Epic MyChart
Responsibilities
Accept inbound calls and resolve patient billing concerns; provide cost estimates for uninsured or insured patients; process financial assistance and Medicaid applications; collect payments and post adjustments/refunds; document account activities and prepare written responses; coordinate with social workers and vendors to maximize funding sources; develop payment plans for patients.
Seniority
Entry-level to Junior