Outreach Specialist
Core
Telephonic/virtual outreach to connect eligible members with Cityblock services and initiate the intake process.
Role type
Outreach Specialist (Healthcare Member Engagement)
Builds
Member intake workflows and care team handoffs
Domain
Healthcare / Social Services
Deliverable
client delivery
Required skills
telephonic communication, data entry, consent collection, care coordination, task tracking, feedback provision
Preferred skills
super-user group participation
Technologies
Commons
Responsibilities
Provide telephonic/virtual outreach and engagement services for eligible members; Leverage available data to inform members about outreach processes; Review demographic information and document accurate data and emergency contacts; Collect verbal and written consent for eligible members; Initiate the intake process and handoffs to the care team; Communicate urgent needs and pertinent information to care teams; Work daily to collect data, organize information, track tasks, and monitor performance; Provide feedback to the product development team.