Sr. Process Associate
Core
Handle and resolve vendor and internal queries related to invoice status, payment status, delays, and missing or duplicate invoices; execute payment runs and support month-end close activities.
Role type
Senior Accounts Payable Associate (Process)
Builds
Payment runs (Wires/ACH/EFT/CHECKS) and resolved invoice/payment issues
Domain
Finance / Accounts Payable
Required skills
Invoice processing, Payment execution, Vendor management, ServiceNow ticket handling, SLA adherence, SOX compliance, P2P knowledge, Payment troubleshooting, Process improvement
Preferred skills
Automation initiatives, Stakeholder coordination, Escalation management
Technologies
ServiceNow, Wires, ACH, EFT, CHECKS
Responsibilities
Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updates; Respond via ServiceNow tickets, emails, or workflow tools; Ensure queries are resolved within defined SLAs and TATs; Monitor payment status and respond to queries; Adhere to SOX controls and internal policies; Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance); Follow up with processors to ensure timely closure of tickets; Update users on status and provide clear communication; Prepare and execute payment runs(Wires/ACH/EFT/CHECKS); Monitor payment status and resolve (Failed payments/Rejections); Investigate and resolve issues such as (Delayed / missed payments/ Incorrect invoice processing/ Bank or payment failures); Support month-end close activities; Drive process improvements and automation initiatives; Coordinate with AP processors, treasury, or business teams for resolution; Escalate critical / high-impact issues (e.g., urgent payments, vendor escalation)