EU Service Governance Specialist
Core
Establish and maintain an effective governance framework for service delivery operations, ensuring compliance with SLAs, tracking KPIs, and driving continuous improvement.
Role type
Senior IC Service Governance Specialist
Builds
Governance frameworks, dashboards, automation workflows, and reporting platforms for European service delivery operations.
Domain
IT Service Management / Managed Services / European Operations
Deliverable
dashboards & analysis
Required skills
ITIL principles, stakeholder management, Jira administration, Power BI development, Microsoft Excel, process improvement, risk management, audit facilitation
Preferred skills
ServiceNow, Power Automate, AI-enabled automation, SQL, Managed Services environment experience, ITIL v4/v5 certification
Technologies
Jira, Power BI, Microsoft 365, SharePoint, ServiceNow, Power Platform, MAP
Responsibilities
Facilitate operational reviews and governance forums; develop and maintain governance dashboards and reports; manage governance automation solutions and workflows; track KPIs and service performance; support service audits and ISO certification renewals; act as liaison between service delivery and country management.
Seniority
Senior, hands-on IC