EU Service Governance Specialist
Core
Establish and maintain an effective governance framework for service delivery operations, ensuring compliance with SLAs, tracking KPIs, and driving continuous improvement.
Role type
Senior Service Delivery Governance Specialist
Builds
Governance frameworks, dashboards, automation workflows, and audit strategies for service delivery operations.
Domain
IT Service Management (ITSM) / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL principles, stakeholder management, Jira administration, Power BI dashboard development, Microsoft Excel, process improvement, risk management, audit facilitation
Preferred skills
ServiceNow, Power Automate, AI-enabled process automation, SQL, APIs, Managed Services environment experience
Technologies
Jira, Power BI, Microsoft 365, SharePoint, ServiceNow, Power Platform, MAP
Responsibilities
Facilitate operational reviews and governance forums; develop and maintain governance applications and portals; design and automate operational reports; manage service improvement initiatives; act as liaison between service governance and operations teams.
Seniority
Senior, hands-on IC
