Senior Marketing Specialist, Client Experience Center Advisor
Core
Coordinate end-to-end logistics for executive client innovation briefings and onsite events at the London Briefing Center, supporting the planning, execution, and follow-up of high-quality visitor experiences.
Role type
Senior Marketing Specialist (Client Experience Centre Advisor)
Builds
Executive client innovation briefings and onsite events
Domain
Technology services / Professional services / Client Experience Centers
Required skills
Event planning and logistics, Executive briefing coordination, CRM process management, Vendor management, Project management, Stakeholder consultation, Presentation development, KPI tracking and reporting, Process documentation, Microsoft 365 proficiency
Preferred skills
Experience in client experience centers or hospitality environments, Knowledge of technology portfolios and service offerings, Additional European languages (Italian, German, French, Spanish)
Technologies
Salesforce, Briefing Edge, Briefing Source, Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook)
Responsibilities
Support planning and coordination of executive client innovation briefings and onsite events; Consult with CXC and account teams to develop briefing agendas and session flows; Manage overall planning and logistics for routine briefings and lower-complexity events; Coordinate onsite event logistics including room setup, AV equipment, catering, and facilities preparation; Track projects, manage vendor activities, and coordinate with facilities and operations teams; Support development and maintenance of briefing presentation materials and content library; Contribute to CRM and briefing management system processes; Support day-to-day KPI tracking and reporting on briefing programme activity; Assist in maintaining briefing toolkit guides, templates, and process documentation.
Seniority
Senior, hands-on IC
