Netzwerktechniker (L1) (m/w/d) | Neu-Ulm
Core
First-line support for customer IT infrastructure and systems, ensuring service availability by identifying, investigating, and resolving technical incidents and problems.
Role type
L1 Network Technician (IC)
Builds
Operational IT services for clients
Domain
ICT / Network Operations
Deliverable
client delivery
Required skills
structured cabling, network configuration, Cisco, Aruba, ticketing systems, documentation, patching, performance monitoring
Preferred skills
Cisco CCNA certification
Responsibilities
investigate assigned first-line incidents and identify root causes, execute approved maintenance activities including patching and configuration changes, perform performance measurements and optimize infrastructure, ensure efficient and comprehensive resolution of incidents and requests, update CMDB and knowledge articles, escalate incidents when necessary
Seniority
Junior, hands-on IC