Netzwerktechniker (L1) (m/w/d) | Mannheim
Core
First-line support technician responsible for ensuring customer IT infrastructure and systems remain operational by identifying, investigating, and resolving technical incidents and problems.
Role type
L1 Network Technician (IC)
Builds
Operational IT services for clients
Domain
IT Infrastructure / Network Operations
Deliverable
client delivery
Required skills
structured cabling, network configuration, Cisco, Aruba, ticketing systems, documentation, patching, configuration changes, performance monitoring, shift handover procedures
Preferred skills
Cisco CCNA certification, project support
Technologies
Cisco, Aruba, MS Office
Responsibilities
Investigate assigned first-line incidents and identify root causes, Fulfill approved requests according to agreed procedures, Execute approved maintenance activities including patching and configuration changes, Conduct performance measurements and optimize infrastructure according to guidelines, Follow required handover procedures for shift changes to ensure service continuity, Report and escalate incidents when necessary, Ensure efficient and comprehensive resolution of incidents and requests, Identify proactive opportunities for work optimization, Update existing knowledge articles or create new ones, Update the CMDB
Seniority
Junior, hands-on IC
