Telephone Operator Evenings - rotating shifts 2:00pm - 11:30pm
Core
Receives, screens, and disperses incoming calls; places outgoing calls; responds to emergencies, alarms, and traumas; provides answering services and makes overhead announcements.
Role type
telephone operator
Builds
internal communication and emergency response coordination for a health system
Domain
healthcare operations
Required skills
customer service, computer literacy, interpersonal communication, emergency response coordination, paging system operation, information management
Responsibilities
Screen callers to determine appropriate contacts, place outgoing calls as prescribed, operate paging system to locate personnel, prepare morning wake-up lists for physicians, provide patient room numbers and directions, maintain location logs of personnel, maintain accuracy of internal directory information