Customer Development Manager – Specialty Retail & Concessionaire Support
Core
Support a portfolio of Specialty Retail customers and Concessionaire-managed accounts to drive profitable volume and revenue growth through account stewardship, executional excellence, and cross-functional coordination.
Role type
Individual contributor Customer Development Manager
Builds
Customer partnerships, operational execution, and long-term account strategies for Coca-Cola's Specialty Retail and Concessionaire lines of business
Domain
Consumer Packaged Goods (CPG) / Beverage Industry / Specialty Retail
Required skills
Account Management, B2B Relationship Stewardship, Data Analysis, CRM Proficiency, Project Coordination, Contract Negotiation, Problem Solving, Stakeholder Collaboration, Performance Reporting, Strategic Planning
Preferred skills
Sales experience, Complex customer environment management, Digital platform adoption expertise
Technologies
Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, BRIM, Outlook, KO Tickets, Power BI, MyCoke
Responsibilities
Support new outlet openings and account transfers; Steward bottler relationships and ensure compliance; Execute marketing initiatives and track activation readiness; Analyze post-program performance and share insights; Manage individual workload and performance metrics; Coordinate cross-functional activities for customer success
Seniority
Entry-level to Mid-level, hands-on IC