Service Delivery Administrator
Core
Administrative support for service delivery operations, ensuring process adherence, client satisfaction, and coordination of stakeholder communications.
Role type
Service Delivery Administrator
Builds
Client service reports, incident documentation, and operational procedure manuals
Domain
IT Service Management / Client Services
Deliverable
dashboards & analysis
Required skills
Client complaint administration, contract account updates, SLA/KPI tracking, stakeholder coordination, report generation, incident reporting, procedure manual maintenance, release management coordination, process improvement identification, document management
Preferred skills
ITIL certification, Microsoft Office proficiency
Responsibilities
Manage client complaints, update contracted account information, coordinate meetings with clients and vendors, produce client service reports, maintain operations manuals, assist with incident reporting and filing, implement process improvements
Seniority
Junior, entry-level IC