Customer Service Manager
Core
Manage customer service team, technology, and processes to ensure service levels meet expectations and enhance customer experience for James Martin Vanities.
Role type
Customer Service Manager
Builds
Customer service operations and team performance
Domain
Furniture manufacturing / Customer support
Deliverable
dashboards & analysis
Required skills
Team management, process improvement, data analysis, hiring and training, technology implementation, problem solving
Preferred skills
1-3 years management experience, Microsoft Office Suite proficiency, metrics-driven leadership
Responsibilities
Manage daily customer service operations and staffing, analyze customer service metrics to drive accountability, coach associates to improve customer experience, hire and train new associates, interact with customers and handle escalated requests, implement new technology to improve productivity
Seniority
Individual Contributor, Management