Appliance Installation Coordinator
Core
Coordinate appliance installations by managing work orders, scheduling events, and serving as the primary point of contact for customers regarding installation logistics and product availability.
Role type
Installation Coordinator
Builds
Installation schedules and customer service workflows for Ferguson's product lines
Domain
Commercial and Residential Building Supply / HVAC / Facilities
Required skills
Work order management, customer relationship management, scheduling coordination, product knowledge, Microsoft Office proficiency
Preferred skills
Prior installation coordinating experience, expert level product and installation knowledge
Responsibilities
Review and modify work orders for accuracy, contact customers for scheduling of pre-site, delivery, and installation events, track and record number of installations by product type, process returns and rescheduled appointments, serve as point of contact for questions and complaints