Customer Care Representative - Tech Support
Core
Provide technical support and installation guidance for decorative lighting and ceiling fans via phone, troubleshooting product issues and processing replacement parts.
Role type
Customer Care Representative (Tech Support)
Builds
Customer support interactions for Minka Group lighting and fan products
Domain
Home improvement / Decorative lighting and fans
Deliverable
client delivery
Required skills
Basic electrical wiring knowledge, product installation knowledge, troubleshooting, phone communication, order processing, de-escalation, attention to detail
Preferred skills
Ability to learn technical product knowledge, proactive problem solving, customer-first mindset
Responsibilities
Troubleshoot Minka products using basic electrical wiring and product knowledge, Answer installation-related questions for lighting fixtures and ceiling fans, Assist customers by phone with technical issues, orders, returns, and shipments, Enter orders for replacement parts and/or complete fixtures, Share feedback with Quality Assurance regarding service issues and product concerns, Identify potential issues, gaps, or trends early and communicate them to the appropriate team