Integration Specialist - Municipal Metering (Remote California)
Core
Provide high-quality technical support and system integration for municipal metering systems (Neptune/AMI) nationwide.
Role type
Senior IC technical support specialist (municipal metering)
Builds
Neptune 360 integrations, APIs, utility billing/CIS connections, and field deployments
Domain
Utilities + IoT/Telemetry + Municipal Waterworks
Required skills
technical troubleshooting, system integration, API/web services, networked hardware/gateways, data file review, ticket management, customer communication
Preferred skills
AMR/AMI systems, utility billing processes, IoT/telemetry systems, CRM/ticketing systems, data exchange
Technologies
Neptune 360, AMI systems, APIs, Salesforce, Zoho Desk, Microsoft Office
Responsibilities
Troubleshoot and resolve customer issues via remote sessions/phone/tickets; Monitor and manage support tickets; Document interactions and resolutions; Collaborate with internal teams; Assist with system integrations and implementation; Deliver training; Perform advanced troubleshooting across hardware/software/data
Seniority
Mid-level, hands-on IC