Integration Specialist - Municipal Metering (Remote California)
Core
Provide high-quality technical support and system integration for municipal metering systems (Neptune/AMI) to utility customers.
Role type
Senior IC technical support specialist (municipal metering)
Builds
Neptune 360 integrations, APIs, utility billing/CIS connections, and field deployment support
Domain
Utilities + IoT/Telemetry
Deliverable
client delivery
Required skills
technical troubleshooting, problem-solving, system integration, API/web services, networked hardware/gateways, data file review, utility billing processes, AMR/AMI systems
Preferred skills
municipal water utilities experience, CRM/ticketing systems, data exchange, hardware/software/data root cause analysis
Technologies
Neptune 360, AMI systems, gateways, APIs, Salesforce, Zoho Desk, Microsoft Office
Responsibilities
Troubleshoot and resolve customer issues via remote sessions/phone/tickets; monitor and manage support tickets; document interactions and resolutions; assist with system integrations and implementation; deliver training on system operation; troubleshoot AMI system/gateway issues (communications, connectivity, configuration); assist with utility billing/CIS integration and data exchange.
Seniority
Mid-level, hands-on IC