Patient Access Representative - Emergency Department
Core
Front line support for the Emergency Department, handling patient registration, check-in/out, insurance verification, and financial collections.
Role type
Patient Access Representative
Builds
Patient registration and appointment scheduling workflows
Domain
Healthcare / Emergency Department
Required skills
Insurance verification, demographic data entry, financial collection, regulatory form completion, HIPAA compliance, appointment scheduling
Preferred skills
Medical record maintenance, referral processing, pre-certification assistance
Technologies
Electronic Health Records (EHR), multi-channel messaging systems
Responsibilities
Greet and register incoming patients, verify demographics and insurance, collect fees and copays, schedule follow-up appointments, process patient messages regarding appointments and complaints, maintain patient recall lists
Seniority
Entry-level