Integration Specialist - Municipal Metering
Core
Provide high-quality technical support and system integration assistance for municipal metering systems (Neptune) to utility customers.
Role type
Technical Support Specialist (Municipal Metering)
Builds
Neptune metering systems for municipal water utilities
Domain
Utilities / Waterworks / Municipal Infrastructure
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, customer service, documentation, presentation delivery, Microsoft Office proficiency, CRM/ticketing system usage
Preferred skills
utility billing processes knowledge, AMR/AMI systems experience, municipal water utilities background, Salesforce/Zoho Desk experience
Responsibilities
Troubleshoot and resolve customer issues via remote sessions, phone, and ticketing systems; Monitor and manage support tickets; Document customer interactions and resolutions; Collaborate with internal teams to address customer needs; Assist with system integrations and implementation efforts; Deliver training to customers and internal teams on system operation
Seniority
Individual Contributor, Support Level