Principal Systems Design / Architecture Engineer
Core
Lead end-to-end architecture for ServiceNow implementations, transforming business requirements into scalable, secure, and high-performing designs for enterprise clients.
Role type
Principal ServiceNow Solution Architect
Builds
Enterprise-scale ServiceNow solutions across ITSM, ITOM, HRSD, and SPM modules
Domain
IT Service Management / Enterprise Software Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow module expertise (ITSM, ITOM, CMDB, Discovery, HRSD), JavaScript/Glide API scripting, integration framework design, enterprise solution delivery, technical documentation
Preferred skills
Agile delivery methodologies, ITIL framework knowledge, cloud technologies, platform roadmap planning
Technologies
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, MID servers
Responsibilities
Lead end-to-end architecture for ServiceNow implementations, define and enforce development standards and governance models, serve as technical lead on major projects, design integrations with third-party systems, present architectural recommendations to leadership
Seniority
Principal, hands-on IC with strategic oversight