ANALISTA QUALIDADE SR
Core
Evolve and transform organizational processes and customer journeys by connecting operations, data, and technology to improve operational performance and digitalization.
Role type
Senior Process Excellence & Digital Transformation Analyst
Builds
Future-state process models, operational dashboards, and digital solutions for life insurance operations
Domain
Insurance / Operational Excellence / Digital Transformation
Required skills
Process mapping and redesign, Quality Reviews, Lean Six Sigma (Green Belt+), Data analytics, Project management, Agile methods, Process Mining, Low-code/no-code, AI/Generative AI
Preferred skills
Experience in complex operations or industrial environments, Theory of Constraints, Root cause analysis, Financial services/insurance background, Process automation, Capacity management
Technologies
Process Mining, Low-code/no-code platforms, AI/Generative AI, Analytics tools
Responsibilities
Map and redesign end-to-end processes to identify bottlenecks and digitalization opportunities; Conduct Quality Reviews of critical processes against defined standards; Monitor performance indicators (SLA, backlog, cycle time, quality); Translate operational needs into functional requirements and business rules; Facilitate workshops for solution design and continuous improvement culture
Seniority
Senior, hands-on IC
