Senior Client Services Specialist (Remote 1pm - 9pm) | PGIM Ireland
Core
Senior Customer Excellence Specialist delivering exceptional service to Premier clients in Group Insurance by resolving service inquiries and fostering strong client relationships.
Role type
Senior IC customer service specialist (Group Insurance)
Builds
Service resolution and client experience for Premier clients
Domain
Financial Services / Group Insurance
Deliverable
client delivery
Required skills
Group Insurance product knowledge (Life, Voluntary Benefits, Disability), consultative customer service, complex issue resolution, cross-functional collaboration, process improvement, time management
Preferred skills
Bachelor's degree, experience in Group Insurance
Technologies
N/A
Responsibilities
Serve as designated contact for assigned clients managing and resolving service inquiries; Conduct on-camera calls with clients and brokers; Apply a consultative approach to address service needs; Build and maintain strong relationships with client representatives, producers, and brokers; Recognize recurring issues and contribute observations to support root cause analysis; Collaborate cross-functionally to support resolution of process gaps; Participate in process improvement initiatives.
Seniority
Senior, hands-on IC