Team Lead, Long-Term Disability Claims
Core
Lead a team to manage Long-Term Disability (LTD) claims, ensuring accurate benefit payments and offset management to protect financial wellness.
Role type
Team Lead, Insurance Claims Operations
Builds
LTD claims processing and financial wellness outcomes for customers
Domain
Insurance / Financial Services
Required skills
LTD claim management, offset management, team leadership, critical thinking, analytical skills, process improvement, risk monitoring, business continuity planning
Preferred skills
Bachelor's degree, direct supervisory experience
Technologies
MS Teams, MS Word, MS Excel
Responsibilities
Lead team to achieve customer service and claims management excellence; Ensure accuracy of benefits paid on disability claims based on deductible sources of income (offsets) and other contractual provisions; Monitor, track and analyze reporting to ensure appropriate offset management of claims; Develop effective action plans that result in improved team and individual performance; Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition; Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness; Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.