Technical Services Engineer
Core
Provide advanced after-sales and technical support to end-users, resellers, and distributors via phone, web portal, and chat for network video and security solutions.
Role type
Senior IC technical services engineer (customer support)
Builds
Support cases, FAQs, and RMA processes for Axis Communications' security and network video products
Domain
Security cameras, video surveillance, network video, IoT
Deliverable
client delivery
Required skills
TCP/IP, SIP, video streaming technologies, switches, routers, servers, network cameras, NVRs, IoT, computer and network knowledge
Preferred skills
Experience in international companies, TOEIC 600+
Technologies
Axis Communications security cameras, NVRs, network video systems
Responsibilities
Handle support cases from opening to closure, authorize warranty exchanges (RMA), collaborate with global technical support teams, contribute to team training and FAQ development
Seniority
Mid-level, hands-on IC
