Security Managed Services Engineer (L1)
Core
Provide first-line support for client firewall infrastructure, ensuring zero missed SLAs by proactively identifying, investigating, and routing incidents.
Role type
Entry-level L1 Security Managed Services Engineer
Builds
Managed security services for client firewall infrastructure (via careerplan.io/jobs/R-121888-security-managed-services-engineer-l1-at-nttlimited)
Domain
IT Security / Network Operations
Deliverable
client delivery
Required skills
Firewall infrastructure monitoring, incident investigation, root cause analysis, ITIL processes, shift handover procedures, knowledge base management, disaster recovery testing
Preferred skills
CCNA or level 1 Network Security certification, automation opportunities identification
Technologies
Firewall infrastructure, management agents
Responsibilities
Monitor client infrastructure and solutions, identify and investigate first-line incidents, provide telephonic or chat support, schedule maintenance windows, report and escalate incidents, update knowledge articles, support disaster recovery functions
Seniority
Entry-level, hands-on IC