1st Line Support Engineer
Core
First point of contact for clients, handling technical issues, troubleshooting, and resolving incidents.
Role type
1st Line Support Engineer
Builds
IT support services for clients
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
IT systems troubleshooting, ITSM tools, Cisco networking, ITIL frameworks
Preferred skills
Microsoft Office
Responsibilities
Log and categorize incidents and service requests, troubleshoot and resolve issues within scope, manage incidents from creation to resolution, coordinate with external vendors for on-site support, follow up on incidents to ensure timely resolution, provide feedback to improve Service Desk operations
Seniority
Entry-level / Junior
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