Specialist App/Prod Support- Azure, Kubernetes, Tier 2 Support, Kafka(confluent)
Core
Tier 2 Application Support Engineer managing escalations, root cause analysis, and operational stability for enterprise integration, messaging, and event-driven platforms.
Role type
Senior IC application support engineer (Azure/Kubernetes/Kafka)
Builds
Production and non-production environments for enterprise integration and messaging services
Domain
Telecommunications / Enterprise Integration / Event-Driven Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Tier 2 incident escalation management, root cause analysis, Confluent Kafka operational support, Azure Event Hub support, Azure Kubernetes Service (AKS) incident response, IBM Sterling Integrator, Splunk diagnostics, Prometheus/Grafana observability, Python scripting for automation, SQL/Postgres query analysis, CI/CD release operations support
Preferred skills
Azure/Kubernetes/ITSM certifications
Technologies
Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, Apache Flink, IBM Sterling Integrator, Azure Kubernetes Service (AKS), Splunk, Prometheus, Grafana, Python, Java, React, Spring Boot, Postgres
Responsibilities
Resolve complex escalations and lead root cause analysis for incidents and alerts, Execute compliance tasks including CCRC, Cybersecurity Scorecard, and SOX support, Manage SSL certificate lifecycle and remediation, Perform Golden Image and OS updates for VMs, Support application installations and upgrades, Partner with architects to analyze requirements and recommend technical options, Gather and publish monthly operational metrics, Review and maintain Tier 1 and Tier 2 SOPs
Seniority
Senior, hands-on IC
