Sr. Manager, Voice of the Customer Program
Core
Lead the Voice of the Customer program to translate customer feedback into actionable insights for the Xvantage digital platform and internal processes.
Role type
Senior Manager, Customer Experience Program
Builds
Actionable insights and process improvements for the Xvantage platform and broader customer experience.
Domain
B2B Technology Sales / Digital Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, strategic leadership, cross-organizational decision making, data synthesis, stakeholder management, agile methodology, international program scaling, accessibility standards, technical constraints understanding
Preferred skills
Qualitative and quantitative data gathering, modern AI capabilities, front-end development familiarity
Responsibilities
Define and build the Voice of the Customer program, partner with UX/Research/Product/Engineering/Data Science, share insights with senior leadership, facilitate meetings, identify new data sources, implement process improvements, champion customer experience.
Seniority
Senior, hands-on IC with leadership responsibilities
