Sr AWS Technical Support Engineer
Core
Senior AWS Support Engineer managing escalated technical issues, mentoring frontline agents, and improving support processes for B2B technology experts.
Role type
Senior IC AWS Technical Support Engineer
Builds
Efficient resolution of complex AWS infrastructure issues and improved support workflows
Domain
Cloud Computing / AWS Infrastructure
Deliverable
client delivery
Required skills
AWS troubleshooting, network connectivity diagnosis, root cause analysis, technical documentation, process improvement, on-call incident management
Preferred skills
AWS service expertise (EC2, S3, RDS, VPC, Lambda, CloudWatch, IAM, Route 53), Direct Connect/VPN configuration, performance tuning
Technologies
AWS (EC2, S3, RDS, VPC, Lambda, CloudWatch, IAM, CloudFormation, ELB, Route 53), HTTP/HTTPS, DNS, TCP/IP, Windows, Linux
Responsibilities
Monitor and manage escalated AWS support cases; mentor frontline support engineers; resolve complex technical issues to reduce escalations to AWS; troubleshoot advanced AWS infrastructure problems; design support workflows to reduce recurring issues; create and maintain technical documentation and SOPs; participate in on-call rotation for critical incidents
Seniority
Senior, hands-on IC
