Office Agent
Core
Handle counter customer service, data entry, and international cargo document processing for air freight operations.
Role type
Entry-level cargo operations agent
Builds
Import/export freight documentation and cargo acceptance for airlines
Domain
Aviation logistics and air cargo
Required skills
Intermediate computer skills, English verbal and written communication, stress management, attention to detail, physical lifting (50-70 lbs), multitasking
Preferred skills
Cargo Agent experience
Technologies
Microsoft Office
Responsibilities
Retrieve and deliver import/export documents to/from aircraft, accept cargo per TSA/FAA regulations, release import freight upon CBP clearance review, collect air freight charges, prepare freight transfer manifests, handle phone inquiries, accept dangerous goods per FAA/IATA DGR rules
Seniority
Entry-level, hands-on IC