Office Agent
Core
Coordinate shipping details, complete compliance documentation, and provide customer service for the shipping process.
Role type
Office Agent (Cargo/Logistics)
Builds
Import/export document handling, cargo acceptance, freight charge collection, and data entry for international cargo.
Domain
Aviation ground services / Air cargo logistics
Deliverable
client delivery | dashboards & analysis
Required skills
Verbal and written English communication, computer proficiency (Microsoft Office), basic math, problem-solving, time management, physical stamina and strength
Preferred skills
Cargo Agent experience
Technologies
Microsoft Office, company information system, radio equipment
Responsibilities
Convey shipping instructions to customer services counter; Retrieve import documents and deliver export documents to/from aircraft; Accept cargo and dangerous goods in accordance with TSA, FAA, and IATA regulations; Release imported international freight upon CBP clearance review; Collect air freight charges; Handle customer phone calls professionally; Report documentation discrepancies and assist with resolution; Complete paperwork and enter data into the information system; Follow safety and security protocols; Complete required training.
Seniority
Entry-level to Individual Contributor