Grocery Collections Development Coordinator
Core
Support the day-to-day operation and continuous development of the Grocery Click & Collect proposition, ensuring service continuity while identifying opportunities to improve customer experience and operational efficiency.
Role type
Operations Coordinator (Click & Collect)
Builds
Grocery Click & Collect services for customers and store colleagues
Domain
Retail / Grocery
Deliverable
product features
Required skills
operational problem-solving, data analysis, stakeholder management, process optimization, customer experience management, project management, commercial awareness, training material development, competitor analysis
Preferred skills
agile mindset, adaptability, proactive ownership, continuous improvement focus
Technologies
mobile check-in systems, performance monitoring tools, data analytics platforms
Responsibilities
Manage and optimize CNC slot availability and capacity; monitor mobile check-in performance and adoption; analyze customer satisfaction and operational data to recommend improvements; support the development and implementation of new CNC initiatives; develop training materials for store teams; conduct market reviews to identify trends.
Seniority
Mid-level, hands-on IC