Operations Manager - THG Fulfil
Core
Senior operational point of contact for a client portfolio, driving operational performance, service levels, and continuous improvement across a technology-led, automated fulfilment network.
Role type
Senior Operations Manager (E-commerce Fulfilment)
Builds
Operational efficiencies, transformation projects, and peak trading readiness for a portfolio of clients.
Domain
E-commerce, Logistics, Fulfilment, 3PL
Required skills
Operations management, stakeholder management, data analysis, process improvement, commercial awareness, inventory management, SLA management, root cause analysis, project management
Preferred skills
E-commerce experience, warehouse processes, advanced Excel, cross-functional collaboration
Technologies
WMS, Client Portal, Excel
Responsibilities
Act as senior operational point of contact for client portfolio; Build and own management information and reporting; Identify and deliver operational efficiency and transformation projects; Own peak and seasonal trading readiness; Partner with operations and tech to fix recurring issues; Own end-to-end resolution of problem orders; Oversee KPI review and delivery; Oversee kitting and bundling jobs; Manage held and quarantined stock; Coordinate stock checks and cycle counts; Oversee internal warehouse and inter-site transfers; Manage service desk ticket resolution.
Seniority
Senior, hands-on IC