Customer Service Executive Relations Advisor
Core
Handle escalated and emotive customer contacts and issue resolution across all business lines and white label partners to retain customers.
Role type
Senior Customer Service Executive Relations Advisor
Builds
Customer retention and positive business change through effective issue resolution
Domain
Retail / Customer Support
Deliverable
dashboards & analysis
Required skills
Escalation management, stakeholder engagement, complaint handling, process improvement, omnichannel communication, metrics analysis
Preferred skills
Legal/Claims/Privacy knowledge, Optical/Pharmacy experience, autonomous decision making
Responsibilities
Investigate customer contacts impartially, manage workload for timely resolution, engage with key stakeholders on emotive issues, assist with professional complaints for Optical/Pharmacy teams, highlight process improvements, navigate multiple support systems
Seniority
Senior, hands-on IC