Manager, Customer Relationships
Core
Design and execute localized growth strategies for top-tier client segments to maximize customer lifetime value and drive brand loyalty in luxury retail.
Role type
Manager, Customer Relationships (Luxury Retail)
Builds
High-touch client retention programs, tier migration strategies, and in-store VIP experiences for Most Valuable Clients.
Domain
Luxury Fashion Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | physical/clinical work
Required skills
Luxury retail client management, team coaching and motivation, data-driven KPI analysis, cross-functional collaboration, clienteling technology proficiency, high-net-worth client engagement
Preferred skills
Experience with Connect app or proprietary CRM software, strategic roadmap deployment for client development
Technologies
Connect app, proprietary CRM software, Excel
Responsibilities
Manage portfolios of Most Valuable Clients (MVC) focusing on retention and spend migration; Drive tactical roadmaps for Client Development KPIs; Analyze and optimize store clienteling metrics; Lead roll-out of corporate Client Development programs; Champion clienteling technology by coaching sales associates; Elevate VIP experiences through Private Client Relations programs; Enhance in-store activations and trunk shows for high-value clients
Seniority
Manager, hands-on leadership