Director of Sales Experience
Core
Oversee Client Development team performance and goals to build a customer-focused sales experience across 36 stores, digital channels, and remote selling.
Role type
Senior IC sales operations director (luxury retail)
Builds
Customer-focused sales programs and adoption strategies
Domain
Luxury retail fashion
Deliverable
product features
Required skills
Team management and coaching, strategic objective setting, customer behavior analysis, cross-functional partnership, executive-level presentation, large-scale project leadership
Preferred skills
None stated
Technologies
MS Office Product Suite
Responsibilities
Manage Group Selling Managers, communicate store vision and goals, partner with Client Development/Brand Experience/Merchants/Regional teams, support Store GM responsibilities, determine strategic objectives with Store GM, analyze customer behavior trends, facilitate Store Leadership Team meetings
Seniority
Director, hands-on IC