Associate, Digital Risk Management
Core
Review transactions to determine business loss, investigate fraud anomalies, and handle inbound/outbound calls to ensure check points are carried out for the best customer result.
Role type
Associate, Digital Risk Management (Fraud Investigation & Customer Service)
Builds
Fraud prevention controls and customer experience outcomes for luxury retail transactions
Domain
Luxury Retail / Digital Payments / Fraud Detection
Deliverable
client delivery
Required skills
Fraud investigation, Customer service, Call center operations, Collections, Anomaly identification, Fraud trend analysis, System error escalation, Account takeover detection, Friendly fraud detection, Confidential information handling, Process improvement
Preferred skills
Strategic thinking, Results drive, Multi-tasking, Fast-paced environment adaptation, Phone inquiry confidence, Problem-solving, Attention to detail, Communication and analysis, Team collaboration, MS Office basics
Technologies
Slack, MS Office