Client Relationship Lead
Core
Drive client development strategies and KPIs for targeted luxury client segments within a specific store, enabling associates to cultivate relationships and enhance the client experience.
Role type
Store-level Client Relationship Lead
Builds
Client retention, migration, and growth strategies for Neiman Marcus luxury clients
Domain
Luxury retail fashion
Deliverable
product features
Required skills
Client segmentation, KPI monitoring, relationship cultivation, cross-functional collaboration, MS Office proficiency
Preferred skills
Luxury retail fashion experience, Excel proficiency, Private Client Relations program coordination
Responsibilities
Become an expert on top MVC clients, cultivate relationships with all client segments, develop tactics to achieve Client Development KPIs, oversee MVC client strategies, monitor client engagement metrics, drive client development initiatives, coordinate in-store experiences
Seniority
Mid-level, hands-on IC