Desktop Support Technician I
Core
Provide first-tier desktop and user support, manage access control, and maintain documentation for technical incidents and audit requests.
Role type
Junior Desktop Support Technician
Builds
IT support services for internal customers
Domain
IT Support / Helpdesk
Required skills
Windows Client OS, Microsoft Active Directory, Microsoft Office/O365, Ticketing systems, Documentation, Access management
Preferred skills
PowerShell, SOX/Audit/Compliance experience, Process improvement (ITIL, Agile), On-call availability
Technologies
Windows 10/11, Active Directory, Remedy, O365, PowerShell
Responsibilities
Respond to and resolve first-tier technical issues (password resets, access requests, email setup), manage Microsoft Outlook Shared Mailboxes, create and modify SOPs, process onboarding/offboarding, provide evidence for audit requests, maintain access management systems.
Seniority
Junior, entry-level IC