Customer Care & Sales Advisor I-Residential
Core
Support residential customers with billing, service scheduling, and product changes while driving retention and upselling additional services.
Role type
Entry-level customer care and sales advisor
Builds
Customer trust and revenue through service resolution and product recommendations
Domain
Telecommunications / Residential Cable Services
Deliverable
product features
Required skills
Active listening, telephone-based selling, billing and pricing knowledge, script adherence, data entry, issue resolution, upselling, rapport building
Preferred skills
Patience, professionalism, empathy, ability to remain composed under pressure
Technologies
Ticketing systems, hosted platforms, telephone systems
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; input orders accurately; meet weekly and monthly sales activity goals; follow company-approved scripts.
Seniority
Entry-level, hands-on IC
