ETA Direct Specialist
Core
Break-fix troubleshooting of internal applications and resolving support requests via a queue-based ticketing system.
Role type
Tier 1 IT Support Specialist
Builds
Internal application stability and user support workflows
Domain
IT Operations / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL, Excel, ITIL, ServiceNow, FSM
Preferred skills
Service Desk methodologies, Tier 1 user support
Responsibilities
Receiving, researching, resolving, and escalating Remedy and email-based support requests; Supporting the development and integration of new equipment and applications within the Cable One phone infrastructure; Assisting senior team members with provision of Tier 1 user support
Seniority
Entry-level / Junior
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