Product Sustenance Engineer
Core
Provide 1st and 2nd line technical support, diagnose issues, and automate workflows for the LIMS application.
Role type
Senior Product Sustenance Engineer
Builds
Automated scripts and customized user interfaces for the LIMS platform
Domain
Life sciences laboratory information management systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
VBScript, SQL (MSSQL/T-SQL), Windows environments, networking fundamentals, ticketing systems (BMC Helix/ServiceNow), UI testing, Unit Testing
Preferred skills
TFS, asynchronous communication, modern software development methodologies
Technologies
VBScript, SQL, Windows, BMC Helix, ServiceNow, TFS, MS Test, Jasmine, MOQ, NUnit, Karma
Responsibilities
Route tickets to the correct queue; Track ticket status and escalate unresolved issues; Design and debug automation scripts; Maintain documentation of issues and procedures
Seniority
Senior, hands-on IC
